Shipping and Return Information
- Due to tax season we are experiencing a high influx of orders being placed on our website. Our processing time for orders to be shipped out has been extended to 7-10 business days of payment being received unless additional verification is required. If an expedited shipping option is selected your order will be shipped the following business day. We suggest choosing from the expedited shipping options if you need your items before a specific date. Orders are not processed on Saturday or Sunday as we are closed. UPS does not deliver our orders on Saturday or Sunday. Welker Coil Machines are built to order and may take additional time to ship out. We appreciate your patience as we work hard to ensure your orders are processed and shipped out. Thank you.
- If you are an international customer and you need your items before a departure date please choose from the expedited shipping options to ensure your package will be delivered on time.
- Orders may be held for shipment during the winter months when inks are exposed to freezing temperatures to ensure that they arrive safely. For this reason, shipping times during the winter months may vary. You may also notice heat packs included in your package to assist in protecting inks during shipping as well.
- UPS cannot ship to PO Boxes or APO addresses.
- We do not ship to freight forwarders or shipping companies. Your order will be cancelled and refunded immediately with an address of one of these shipping locations.
- All international shipments are responsible for all duty, customs, and brokerage fees. These rates are determined and collected by UPS solely and are not paid to Eternal.
- Once your order has been shipped you will receive an email confirmation with your tracking number. This can also be accessed within your "My account" link. Please allow time for UPS to update their system as tracking info may not initially appear.
If you have any questions regarding our order policies please contact us at:
email@example.com or call #(866) 846-8465
Thank you for your business,
Eternal Tattoo Supply
Order online using a secure Credit Card or via Paypal.
We also offer C.O.D. for phone orders only.
Order by phone
Monday - Friday 10:00am - 6:00pm EST
*Select manufacturers (NeoTat, Bishop Rotary, Critical Power Supply, Eikon Power Supply, Cheyenne Machines and Norm Machines) require all returns and repairs to be done through their company directly. If you have questions regarding a specific product return and repair policies, please contact us.