It is our job here at Eternal Tattoo Supply to ensure that the contents of your packages arrive in perfect condition. For that reason we cannot ship out inks when the temperatures are below freezing. We do our best to monitor weather conditions and ship out packages when we feel the inks will not freeze during transit. We will not replace frozen ink. We recommend our expedited shipping options if you're concerned about freezing inks. We appreciate your cooperation as we get through this winter season. If you have any questions or concerns please feel free to email email@example.com
or call us at 866-846-8465. Thanks.