Orders are generally shipped within 3-5 business days of payment being received. If an expedited shipping option is selected your order will be shipped the following business day. UPS does not deliver on Saturday or Sunday! Welker Coil Machines are built to order and may take additional time to ship out.
Orders may be held for shipment during the winter months when inks are exposed to freezing temperatures to ensure that they arrive safely. You may also notice heat packs included in your package to assist in protecting inks during shipping as well.
UPS cannot ship to PO Boxes or APO addresses.
We do not ship to freight forwarders or shipping companies.
All international shipments are responsible for all duty, customs, and brokerage fees. These rates are determined and collected by UPS solely.
Once your order has been shipped you will receive an email confirmation with your tracking number. This can also be accessed within your "My account" link. Please allow time for UPS to update their system as tracking info may not initially appear.
Eternal Tattoo Supply offers a 30 day return policy on unopened merchandise. If you are unhappy with your purchase please contact us and we will do our best to resolve any issues.
If you have any questions regarding our order policies please contact us at: